Refund, Return & Cancellation Policy

This Refund, Return & Cancellation Policy applies to purchases made through the Vasudha Enterprises Website, https://vasudhaenterpriseswada.in/.

We want our customers to receive their products in good condition. If you receive a damaged, defective, incorrect, or materially different product, please contact us so that we can review the issue and provide an appropriate resolution.

1. Order Cancellation

A customer may request cancellation of an order before the order has been dispatched.

Cancellation requests should be made as soon as possible by contacting:

Email: vasudhaenterpriseswada@zohomail.in
Phone: +91-7030155691

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may contact us and we will assess the request according to the circumstances and applicable law.

2. Eligible Returns

A return or replacement may be considered in the following circumstances:

• The product received is damaged during transit.
• The product received is defective.
• The wrong product was delivered.
• The quantity delivered does not match the confirmed order.
• The product is materially different from the product ordered.

For products where return is approved, the product should generally be unused and returned in its original packaging, along with the invoice/order information and all relevant accessories, where applicable.

3. Products That Cannot Be Returned

Unless required otherwise by applicable law, returns may not be accepted for:

• Products that have been used, opened, mixed, applied, altered, or damaged after delivery by the customer
• Products damaged because of improper storage or handling after delivery
• Products returned without prior approval where approval is required
• Products damaged due to incorrect application or use contrary to the product instructions
• Products returned after the applicable return period

Because paints and primers are application-sensitive products, customers should carefully check the product, shade, quantity, and other order details before use.

4. Return Period

Any eligible return or replacement request should be submitted within [7 days] of delivery.

Customers should contact us as soon as they notice a problem and provide:

• Order number
• Customer name
• Registered mobile number/email address
• Description of the problem
• Clear photographs/videos of the product and packaging
• Any other information reasonably requested by our team

5. Damaged Products

If a product is damaged during transportation, please notify us within 48 hours of delivery, preferably with photographs/videos showing:

• Outer packaging
• Shipping label
• Product packaging
• Damage to the product
• Any leakage or visible defect

We will review the claim and, where the claim is approved, may offer a replacement, refund, or other appropriate resolution.

6. Wrong Product or Missing Product

If you receive a product different from what you ordered or an item is missing from your shipment, please contact us as soon as possible.

We may request photographs of the package, invoice, shipping label, and products received so that we can investigate the issue.

If the error is confirmed, we may provide a replacement or refund for the affected item, as appropriate.

7. Refunds

Where a refund is approved, the refund will generally be processed to the original payment method used for the purchase, wherever technically possible.

The time taken for the amount to appear in your bank account/card/payment account may depend on the payment provider or financial institution.

Approved refunds may be subject to deduction of any amount that is legally permissible and clearly applicable to the transaction.

8. Refund for Cancelled Orders

If an order is successfully cancelled before dispatch and payment has already been received, the eligible amount will be refunded through the applicable payment method.

The refund timeline may depend on the payment gateway, bank, card issuer, or other payment service provider.

9. Return Shipping

Where a return is approved because Vasudha Enterprises supplied a wrong, damaged, or defective product, we will determine the appropriate return/replacement process.

Where a return is requested for reasons attributable to the customer, any applicable return shipping cost may be the customer’s responsibility, subject to applicable law and the specific circumstances of the order.

10. No Refund for Change of Mind

Unless otherwise required by applicable law or specifically agreed by Vasudha Enterprises, refunds or returns are not automatically available merely because a customer has changed their mind after purchasing a product.

Customers are encouraged to review product details, quantity, shade, and other specifications before placing an order.

11. Shade/Colour Variation

Paint shades displayed on a computer, mobile phone, or other screen may appear slightly different from the actual physical paint due to screen settings, lighting, photography, and other factors.

Minor colour variation alone may not constitute a defect.

12. Product Application

Customers should follow the product’s instructions, recommended application method, surface-preparation requirements, drying/curing requirements, and storage instructions.

Vasudha Enterprises is not responsible for problems resulting from improper storage, surface preparation, application, mixing, dilution, or use contrary to product instructions.

13. How to Request a Return or Refund

Please contact us before sending any product back.

Send your request to:

Vasudha Enterprises
Wada, Palghar, Maharashtra, India
Email: vasudhaenterpriseswada@zohomail.in
Phone: +91-7030155691

Please include your order number and details of the issue.

Do not send a product back to an address obtained from an unofficial source. Our team will provide return instructions where a return is approved.

14. Inspection and Approval

All return, replacement, and refund requests are subject to verification.

We reserve the right to request photographs, videos, order details, delivery information, or other reasonable evidence before approving a claim.

15. Consumer Rights

Nothing in this policy is intended to exclude or restrict any rights or remedies that cannot legally be excluded or restricted under applicable Indian law.

16. Changes to This Policy

Vasudha Enterprises may update this Refund, Return & Cancellation Policy from time to time. The updated version will be published on this page with the revised effective date.

17. Contact Us

For refund, return, replacement, or cancellation requests:

Vasudha Enterprises
Wada, Palghar, Maharashtra, India
Phone: +91-7030155691
Email: vasudhaenterpriseswada@zohomail.in
Website: https://vasudhaenterpriseswada.in/